Last updated: 2025-09-09
One More Letter (the “Service”) is operated by Zettlify LLC (“we”, “us”, “our”). Payments for the Service are processed by Stripe, a leading payment processor that securely handles credit card transactions and other payment methods. Purchases made via our checkout are also subject to Stripe's Terms of Service. Please review Stripe's terms at https://stripe.com/legal/consumer.
Billing inquiries, invoice questions, and refund processing are handled directly by us. For any payment-related issues, please contact our support team at [email protected].
Users are responsible for all applicable taxes associated with their purchases.
By accessing and using One More Letter (“the Service”), you accept and agree to be bound by these Terms. If you do not agree to abide by these Terms, please do not use the Service.
One More Letter is an AI-powered emotional letter generation and delivery platform that helps users create and send heartfelt letters. The service uses artificial intelligence to generate personalized letters based on user input and delivers them via email.
The Service is designed as a therapeutic tool for closure, reconciliation, and emotional healing, allowing users to express feelings to people they can no longer reach directly.
You agree to:
Users are solely responsible for their accounts and any activity that occurs under their account.
Letters generated by our AI system are created based on the information you provide. While we strive for accuracy and emotional authenticity, the generated content is artificial and may not perfectly reflect the intended recipient's actual thoughts or feelings.
AI-generated letters are for personal use only and do not constitute professional therapy, counseling, or medical advice.
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding your personal information.
By using the Service, you consent to the collection and use of your information as outlined in our Privacy Policy.
Letters are delivered via email with a 12-hour delay to allow for reflection. We cannot guarantee delivery due to factors outside our control, including but not limited to spam filters, email provider restrictions, or incorrect email addresses.
One More Letter shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service.
The Service is provided “as is” without warranties of any kind, either express or implied.
The Service and its original content, features, and functionality are owned by One More Letter and Zettlify LLC, and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect.
We follow a 14-day refund policy for eligible purchases, as described in our Refund Policy. Because the Service provides digital content that may be made available immediately, by creating or downloading such content you consent to immediate performance. You acknowledge that any statutory right of withdrawal may be lost once generation or transmission of the digital content has begun.
For billing-related refunds, tax invoices, or any service quality concerns, please contact us directly at [email protected] and we will process your request promptly.
See our detailed Refund Policy at /refund-policy.
These Terms shall be interpreted and governed by the laws of Singapore, without regard to conflict of law provisions.
Zettlify LLC, registered in Singapore.
If you have any questions about these Terms of Service, please contact us at [email protected].